Training demand in public administration within the information society (2002)

The Public Administration is going through a process of transformation involving institutional, functional, organisational and professional aspects. At the same time, PA is also affected by a growing demand for services, to which it must respond with increasingly high quality standards and which translates into the need to acquire new skills, professionalism at different levels and in specific areas ranging from the IT area to the economy. The PA must therefore meet different needs, and it is clear that this requires a high degree of computerisation. Training is one of the essential tools in the PA reform process. Classic’ training, limited in time and place, is no longer enough. Continuous training is the basis of the learning system. The PA has started to make use of new training methodologies and in particular e-learning and exchanges between administrations to spread best practices. The study analyses in particular: the dimensions of public training, the training methods adopted in the PA, the training in the Regions, the training in the Local Authorities, the training in the Municipalities, the training in the Provinces.